Gap growing between customer expectations and brand delivery
The Brand Keys 2015 Customer Loyalty Index has revealed that consumers’ expectations rose by 28% over 2014, while brands have only improved their ability to satisfy them by 7%.
The Brand Keys 2015 Customer Loyalty Index has revealed that consumers’ expectations rose by 28% over 2014, while brands have only improved their ability to satisfy them by 7%.
The community panel specialist’s ten promotions include Tim Martin taking up the role of research director.
Susan Hwang Nanzer has joined Precision Sample from Instantly as chief revenue officer.
React Surveys has promoted Nicky Barrell to be its managing director.
Alex McIntosh has been confirmed as YouGov’s UK CEO having held the position on an interim basis since Tim Britton’s exit last month.
Partnership includes an acquisition of a significant equity stake in comScore by Kantar’s owner, WPP.